Privacy

Privacy Policy

This Privacy Policy explains how Custom3D ExpertDesign collects, uses, stores, discloses, and protects information when you browse the site, create an account, upload files, request a quote, buy products, or use our custom services.

Last updated

May 7, 2026

This policy applies to Custom3D ExpertDesign and the website at custom3ded.com.
By using the website, submitting forms, uploading files, creating an account, requesting quotes, or placing orders, you agree to the practices described in this policy.
If you do not agree, please do not submit personal information, upload files, create an account, or place an order through the website.

Contact

Privacy contact

General privacy and support requests: info@custom3ded.com
Custom order requests: Use the Custom Order form
Website service requests: Use the Custom Website form
Business website: https://www.custom3ded.com

Information collected

What information we may collect

Contact details such as name, email address, phone number if provided, company name, shipping details, billing details, and account information.
Order information such as products selected, quantities, colours, custom text, uploaded photos, custom files, delivery notes, payment status, order history, and customer support messages.
Quote and project information such as project descriptions, logos, artwork, STL files, 3D models, reference images, website requirements, business details, file notes, and approval messages.
Technical information such as device type, browser type, IP-related network information, site activity, cart/session data, account login events, security logs, and basic analytics or performance information.

How we use information

To respond to inquiries, prepare quotes, review uploaded files, provide customer support, and communicate about orders or projects.
To process online orders, Stripe checkout sessions, customer confirmations, order notifications, delivery information, returns, refunds, and invoices.
To design, prepare, print, produce, package, ship, support, revise, or document custom 3D printing, branded gift, custom file, and website projects.
To operate accounts, carts, checkout, uploads, security, website performance, fraud prevention, troubleshooting, backups, and internal business records.
To comply with legal, accounting, tax, safety, dispute, and regulatory obligations.

Uploaded files, photos, and artwork

Uploaded files may include personal, business, or proprietary information, such as photos, logos, names, designs, 3D models, product instructions, and website content.
We use uploaded files only as reasonably needed to review, prepare quotes, design, prepare, print, produce, support, reprint, document, or communicate about the requested project.
Project files may be stored for a reasonable period for customer support, records, reorders, dispute handling, quality review, and business continuity.
Customers should not upload sensitive personal information unless it is necessary for the project.

Payments and checkout

Payments may be processed through secure third-party payment providers such as Stripe.
We do not store full credit card numbers on our own website.
Payment processors may collect and process payment information under their own privacy and security practices.
We may receive payment status, transaction references, customer contact details, and order details needed to confirm and fulfill your purchase.

Accounts, authentication, and uploads

Account access, authentication, password reset, customer profile, and storage features may use services such as Supabase or similar providers.
Customers are responsible for keeping login details secure and for contacting us if they believe their account or email has been accessed without permission.
Uploaded files may be stored in secure third-party storage systems and accessed through limited links or internal tools where needed to complete the order or service.

Third-party service providers

We may use service providers for hosting, payment processing, storage, email delivery, forms, analytics, security, maps, search, advertising, accounting, legal review, and customer communication.
These providers may include services such as Netlify, Stripe, Supabase, Resend, Google, Meta, Namecheap, or similar business tools.
Information is shared only as reasonably necessary to operate the website, provide services, process payments, communicate with customers, comply with obligations, or protect the business.
Some providers may store or process information outside Alberta or Canada, where it may be subject to the laws of that jurisdiction.

Cookies and similar tools

The website may use cookies, local storage, pixels, tags, or similar tools to support carts, checkout, accounts, language preferences, security, analytics, performance, advertising measurement, and basic site functionality.
You may control cookies through your browser settings, but disabling them may affect carts, checkout, account access, uploads, or other site features.
Analytics and advertising tools may help us understand site traffic, improve pages, measure campaigns, and promote Custom3D products or services.

Marketing communications

We may send order confirmations, quote replies, support messages, payment links, project updates, and other service communications related to your request or purchase.
Promotional emails, newsletters, discount codes, or marketing messages will be handled according to applicable consent and unsubscribe requirements.
You can ask us to stop sending marketing messages. Service messages related to existing orders or active projects may still be sent when necessary.

How long information is kept

Information is kept only as long as reasonably necessary for orders, services, quotes, records, accounting, tax, warranty/support, dispute handling, security, and legal compliance.
Custom project files may be deleted, archived, or retained depending on the type of project, order status, customer support needs, and business record requirements.
When information is no longer reasonably needed, we may delete, anonymize, or securely archive it.

Security

We use reasonable technical, administrative, and organizational safeguards to protect personal information and uploaded files.
No online system, email system, payment system, or storage system can be guaranteed 100% secure.
If we become aware of a privacy or security issue that legally requires notice, we will take reasonable steps to respond according to applicable requirements.

Children and minors

The website and checkout are intended for customers who can legally place orders or have permission from a parent/guardian or authorized business representative.
We do not knowingly request personal information from children for marketing purposes.
Parents or guardians may contact us if they believe a child submitted personal information without proper permission.

Your choices and rights

You may contact us to request access to your personal information, correction of inaccurate information, deletion where appropriate, or withdrawal of consent where legally available.
Some information may need to be retained for legal, accounting, tax, order, warranty, dispute, fraud prevention, or legitimate business reasons.
We may need to verify your identity before responding to privacy requests.

No sale of personal information

We do not sell personal information.
We may share information with service providers only as needed to operate the website, complete orders, provide services, comply with obligations, or protect our rights and customers.

Updates to this policy

We may update this Privacy Policy from time to time as the website, services, tools, or legal requirements change.
The version posted on this page is the current version.
Continued use of the website after an update means you accept the updated policy.