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Privacy

Privacy Policy

This policy explains what information Custom3D ExpertDesign collects, how it is used, and how we protect it when you browse the site, request a quote, create an account, or place an order.

Effective date

April 18, 2026

  • This policy applies to Custom3D ExpertDesign and the website at custom3ded.com.
  • By using the site, sending a quote request, uploading files, creating an account, or placing an order, you agree to the practices described here.
  • If you do not agree with this policy, please do not use the website or submit personal information through it.
Who we are

Contact information

Information we collect

What personal information may be collected

  • Name, email address, company name, and project details you provide through contact, quote, checkout, or account forms.
  • Shipping details, pickup notes, billing information, and order history connected to your purchases or quote requests.
  • Files, artwork, logos, text, and instructions you upload or send for custom printing, signage, business gifts, or website work.
  • Technical information such as browser type, device type, IP-related network information, and general site activity needed for security, performance, and checkout/account functions.

How we use information

  • To respond to inquiries and prepare quotes.
  • To process orders, customer accounts, checkout details, and support requests.
  • To complete custom 3D printing, branded gift, file printing, and website projects.
  • To improve website performance, security, and customer experience.

Payments and checkout

  • Payments may be processed by third-party services such as Stripe.
  • We do not store full payment card numbers on our own website files.
  • For custom projects or approved quotes, payment links or invoices may be sent by email.

Accounts and authentication

  • Website account features may use services such as Supabase for sign-in, password reset, and customer profile handling.
  • You are responsible for keeping your password secure and for contacting us if you believe your account was accessed without permission.

Sharing information

  • We do not sell personal information.
  • Information may be shared only when reasonably necessary with payment processors, hosting providers, email providers, service providers, or professional advisors who help operate the business.
  • Information may also be disclosed if required by law, legal process, or regulatory obligation.

Uploaded files and artwork

  • You must have the right to use any logo, file, artwork, text, or design you submit.
  • Submitted project files may be stored as needed to quote, produce, support, or reprint your order.
  • You remain responsible for permissions and rights connected to the content you provide.

Cookies and site tools

  • The website may use cookies, local storage, or similar tools to support account sessions, carts, preferences, and security features.
  • Disabling these tools in your browser may limit some parts of the site.

Retention and security

  • Information is kept only as long as reasonably necessary for service, records, support, compliance, and dispute handling.
  • We use reasonable technical and organizational safeguards, but no online system can guarantee absolute security.

Your rights

  • You may contact us to request access to or correction of personal information we hold about you, subject to applicable law.
  • Privacy-related questions can be sent to info@custom3ded.com.

Policy updates

  • This Privacy Policy may be updated from time to time.
  • When updated, the effective date at the top of this page will be revised.